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Shipping Policy

Overview

This Shipping Policy applies to all orders placed with Ayurelix, a brand owned and operated by Synclusive Innovation Pvt. Ltd.

By placing an order, you agree to the terms outlined below.

Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next working day

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days

  • Other Locations: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery times may vary depending on location and courier availability.

Shipping Charges

  • Shipping charges (if any) will be displayed at checkout

  • Free shipping may be offered on selected orders or promotional campaigns

Order Tracking

  • Once your order is shipped, you will receive a tracking ID via:

  • Email

  • SMS / WhatsApp (if applicable)

  • Customers can track their order using the provided tracking details.

Delays & Exceptions

  • While we strive for timely delivery, delays may occur due to:

  • High order volume

  • Courier partner issues

  • Weather conditions

  • Government restrictions or unforeseen events

  • We are not liable for delays caused by external factors.

Incorrect Address

  • Customers are responsible for providing accurate shipping details

  • We are not responsible for failed deliveries due to incorrect or incomplete addresses

Failed Delivery Attempts

  • Courier partners may attempt delivery multiple times

  • If delivery fails due to customer unavailability, the order may be returned to us

  • Re-shipping charges may apply in such cases.

Damaged Package

  • If you receive a damaged package:

  • Do not accept the delivery if visibly damaged (if possible)

  • Or record an unboxing video as proof

  • Report within 48 hours with images/video

International Shipping

  • Currently, we ship only within India.
    For international orders, please contact us directly.

Contact Us

  • For shipping-related queries, contact:

  • Ayurelix (A brand of Synclusive Innovation Pvt. Ltd.)
    C-Block, Sector-63, Noida, Uttar Pradesh, India
    Email: support@ayurelix.com

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